Privacy Policy

Stugagenten AB, registration number 559564-4229, Björkebovägen 8 b, 635 32 Kvicksund, Sweden, is the data controller for the processing of your personal data. You can reach us at gdpr@stugagenten.se or info@stugagenten.se.

When you contact us or request a quote

• Name, email address, phone number and your message.
• City, number of people, desired period and budget for the housing.

When you want to let a property

• Name, email address, phone number and city.
• Details about the property, such as address, type, size, amenities, description, images, desired rent and availability, and any comments.
• The time at which you accepted our terms.

When you use the website

• Technical information, such as IP address, browser, device and which pages you visit. Read more under Cookies and analytics.

• Answering questions and quote requests and preparing housing proposals. Legal basis: steps taken at your request before entering into an agreement, and legitimate interest.
• Handling requests from property owners and arranging properties. Legal basis: steps before an agreement and performance of an agreement.
• Performing agreements and handling administration, such as invoicing. Legal basis: contract and legal obligation (for example the Swedish Accounting Act).
• Improving and analysing the website. Legal basis: consent (you choose in our cookie banner).
• Security and protection against misuse, such as spam. Legal basis: legitimate interest.
• Complying with legal requirements. Legal basis: legal obligation.

We do not send marketing to you without your consent, and we do not use automated decision-making or profiling that has legal effects for you.

We keep personal data for as long as needed for the purposes above. Contact, quote and property owner enquiries are normally kept for no more than 24 months after our last contact, unless we have an ongoing matter. Data in agreements and accounting is kept for as long as the law requires, for example seven years under the Swedish Accounting Act. You can request that your data be deleted at any time.

• Suppliers that process data on our behalf (processors), for example for web hosting and operations, database and file storage, email and web analytics.
• Property owners and partners when needed to arrange housing for your company or, if you are letting, to arrange your property.
• Companies looking for housing may see information about the property. If you let through us, the property's description, amenities and images may be published on the website. Your contact details are never published.
• Authorities when we are required by law to disclose data.

We do not sell your personal data.

We use Google Tag Manager and Google Analytics to understand how the website is used and to improve it. These tools are only loaded once you have accepted them in our cookie banner. If you choose necessary cookies only, they are not loaded. The tools use cookies and similar technologies and may process, among other things, IP address, information about your device and your visits.

Necessary cookies and storage, for example to remember your language choice and your cookie choice, do not require consent. You can change your choice at any time via Cookie settings at the bottom of the page, or block and delete cookies in your browser.

Some of our suppliers, such as Google, may process data in countries outside the EU/EEA, including the United States. In such cases we ensure that there is a valid transfer mechanism, such as the European Commission's standard contractual clauses or that the supplier is certified under the EU–US Data Privacy Framework.

Under the GDPR you have the right to:

• Receive information about and access to the personal data we hold about you.
• Have inaccurate data corrected.
• Request that your data be deleted.
• Request that processing be restricted or object to processing based on legitimate interest.
• Receive your data in a structured format (data portability), when processing is based on consent or contract.
• Withdraw a consent you have given.

Contact us at gdpr@stugagenten.se if you want to exercise your rights. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), imy.se.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services are not aimed at people under 18, and we do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us and we will delete it.

We may update this policy. The latest version is always available on the website with an updated date. In the event of material changes we will inform you in an appropriate way.

If you have questions about this policy or how we handle your data, contact us at gdpr@stugagenten.se.